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To cancel, you may email to Support@way.com or call the Way Customer Success team at (408) 598-3338. For any changes in travel dates, you'll need to cancel and rebook your parking reservations. Canceling and rebooking your reservations can be easily done by emailing or calling us at (408) 598-3338.
Terrible company, complete scam. Made (and paid for) a reservation at Oakland Airport and when we returned from trip they hadn't paid the parking lot and we had pay to get out. When we called their customer service we were given a line of BS about COVID and that they were only providing (worthless) Waybucks credit.
I tried calling the way.com customer service number but after a prolonged wait, my calls were disconnected. I emailed their customer service but after 3 weeks have yet to receive a response. Apparently way.com just takes your money without providing any parking!
I will never use way I again. The customer service is horrible. I was hung up on and a manager said he would email me with refund information and he never did. I was charged for days I didn’t use. So there can be no flexibility in your travel dates which is rare with flight delays, cancellations and covid. I’ve never had this issue with any ...
I could have for 10 dollars less been in an indoor garage. Your customer service representatives were rude and offered no resolution to this matted. Is this what you all do? Cause stress and trauma and last minute issue for travelers. Then swindle them out of money. Offer no customer service, resolution in the matter for customer complaint.
Dec 15, 2023, 10:29 AM. They are an un ethical company. I used them to book parking at a hotel near an airport, but they deceptively snuck in a membership that you have to read the fine print and uncheck a box otherwise they will start charging you a monthly fee. They will not give a refund for that either.
I spoke to customer service explaining all that occurred at which time I was promised someone would be calling me. I did not receive the promised call but instead got a dismissive email. Way.com has cheaper prices but not worth the risk! I have used other offsite parking for Newark and JFK airports and have been very satisfied.
Valet parking is a parking service offered by some restaurants, stores, and other businesses. In contrast to "self-parking", where customers find a parking space on their own, customers' vehicles are parked for them by a person called a valet. This service either requires a fee to be paid by the customer or is offered free of charge by the ...
Nearly missed our flight, and paid almost $400 for alternative parking. Customer service was polite but simply will not accept responsibility for the consequences of their failure to honor the written reservation that was fully paid for! DO NOT USE WAY.COM
I used way.com to book parking near Seatac for a holiday flight. When I arrived at the parking lot, it was closed. Customer service agent was kind and knowledgeable, but stated that sometimes the system doesn't send out updates when lots overbook.